MediDecoder quickly took over managing all patient telephone inquiries, streamlining statement processing through the company's call center. They also initiated training to improve front desk managers' policies and procedures for smoother operations.

The team introduced a designated personal injury and workers' compensation specialist who negotiates with insurance companies for out-of-network payments that do not meet the payment threshold. This specialist negotiates with insurance companies to file claims, enabling the facility to transition from in-network to out-of-network payers for higher reimbursement rates.